Return and Refund Policy

This page explains Sukli's Return and Refund Policy.

We are committed to providing our valued customers exceptional service when ordering from Sukli.com, and our refund policy will vary by item category.

Start a Return

The fastest way to start a return is through our Return Portal:

Start your return here

You can also reach us through the customer center email (support@sukli.com) or the chatbot on the website.

Checkout+ (Free Returns & More)

We offer Checkout+, which you can add to your order for a small fee at checkout. When you opt in to Checkout+, your return shipping label is included, allowing you to return eligible item(s) in your order for an exchange, refund, or store credit with no return label fee. Checkout+ covers all items in your order — you do not need to purchase it for each item.

If you choose not to add Checkout+, you can still return your items, but you will be responsible for the cost of the return shipping label ($20).

All Checkout+ returns must follow the guidelines outlined in this Return Policy, including the 7-day return window and product condition requirements. Restocking fees may still apply to returns due to buyer's remorse.

Package Protection

Package Protection can be added to your order at checkout and covers your package if it is lost, stolen, or damaged in transit. If your order has an issue during delivery, simply file a claim through our Return Portal or contact us at support@sukli.com, and we will quickly resolve it with a replacement or refund — no need to negotiate with the shipping carrier yourself.

If you did not purchase Package Protection, you must contact the carrier directly to request support and a refund for lost, stolen, or damaged packages. If no solution has been settled, please feel free to contact us.

Cancellation & Refund Policy

Please apply through the customer center email (support@sukli.com) or the chatbot on the website for cancellation of the order.

If the order has not been processed at our warehouse, we will refund the full amount of the cancellation without any additional cost.

If the requested order has been processed, it will be processed as a return.

Among the products you ordered, products that are sold may be partially cancelled. However, if you received free shipping benefits, no additional shipping fee will be charged.

Return & Exchange Policy

Return Process

You can return the product up to 7 days after receiving the product.

You must request a return through our Return Portal, the customer center email (support@sukli.com), or the chatbot on the website within 7 days of receiving the product.

You must contact us in advance and proceed with the return. If the product is sent arbitrarily without contact, Sukli.com is not responsible for loss of the product or shipping costs.

Return Cost & Penalties

In the case of seller's negligence (misdelivery, defective products, damaged goods, etc.), the return is free of charge to the customer.

In the case of the buyer's negligence (change of mind, impulse purchase, loss of necessity, etc.), the return fee must be paid: $20 for the return label, plus 20% of the returned product's price as a restocking fee. If you purchased Checkout+ with your order, the $20 return label fee is covered; the 20% restocking fee still applies.

The cost and penalties can be deducted from the refund amount, or we can request additional payment.

The refund amount may vary depending on the product purchased. The delivery fee from the customer to the return center must be paid in advance by the customer.

Return Procedure

The return procedure should be carried out as follows, and Sukli.com is not responsible for damages incurred by not following procedures, such as loss of products sent without prior contact.

In the case of seller's negligence:

  1. Communicate your intention to return via our Return Portal, customer center email (support@sukli.com), or the chatbot on the website.
  2. The customer center will determine the fault and process the refund.

In the case of buyer's negligence:

  1. Communicate your intention to return via our Return Portal, customer center email (support@sukli.com), or the chatbot on the website.
  2. The customer center will determine the fault and will request the customer to send the product to the local return center.
  3. Ship products to the local return center (201 West Truslow Ave. Fullerton, CA, 92832, USA).
  4. After the product is inspected at the local return center, Sukli.com will either charge the customer the return fee or deduct it from the refund amount.

Unacceptable Returns

  • If 7 days after receiving the product is exceeded.
  • In the case where the product is lost or damaged due to the customer's negligence or use.
  • If the product tag is removed or the brand box is lost or damaged (except if the packaging, etc. is damaged to check the contents of the product).
  • If the value of the product is significantly reduced due to the use or partial consumption of the product (e.g. accessory scratches, opened bag, cosmetics use, etc.).
  • In a case where the value of a product has decreased significantly to the point where resale is impossible or difficult.
  • In the case where the packaging of products that can be reproduced is damaged.
  • In the case of failure to receive or delay in delivery due to natural disasters, extreme weather conditions, and irresistible circumstances.

Exchange Process

Due to the nature of groceries and the delivery process, exchanges are not available. Customers who want to exchange products can follow the return procedure.