Shipping and Delivery Services
This page explains Sukli's shipping and delivery policies and what to expect from the service.
Sukli.com ships products directly from Fullerton warehouse (201 West Truslow Ave. Fullerton, CA, 92832) via USPS or Fedex. We offer delivery anywhere in the United States and internationally. We also ship to PO Boxes (see Shipping to PO Boxes) and Military (APO/FPO) addresses (see Shipping to Military Addresses).
All orders our processed for shipping within a 24-48 hours window (except during weekends or US holidays).
Any applicable taxes and discount coupons are added toward the total order not shipping cost.
We offer free domestic shipping on orders totaling $69 or more EXCEPT when shipping to Alaska, Hawaii, PO, or APO addresses. In addition, necessary add-ons to shipping like coolers for frozen items or required signatures upon delivery are added cost associated to the free shipping policy.
Real-Time Shipping Rates
Orders that do not qualify for free shipping have shipping costs calculated based on the order weight and distance from our Buena Park, CA location. You may choose FedEx or USPS as your shipping carrier. FedEx Ground services can take 1-7 business days to arrive - not including processing time from our warehouse.
Require Signature Service
If you are worried about lost packages during delivery we recommend adding signature upon delivery option for an extra layer of protection. This type of service entails that a package you ordered will first need to be directly signed for by someone at the delivery address only. If no one is available to sign, carrier will attempt redelivery of the package on another date. Note that we are not responsible for any lost packages during the delivery handling process. You must contact the carrier directly to request support and refund. If no solution has been settled, please feel free to contact us.
Shipping to PO Boxes
Shipping to PO Boxes is available but you must select USPS as the shipping method at checkout. Additional charges may apply.
Shipping to Military APO/FPO Addresses
Orders shipped to APO/FPO addresses can only be shipped via USPS Priority. The package cannot be tracked after it enters the Military Mail System. Therefore, we are unable to determine the order delivery time. All orders shipped to APO/FPO addresses may take up to 60 days. Additional shipping charges will be applied to your credit card automatically if a shipping carrier other than USPS is selected at checkout.
International shipping and handling is processed through USPS. Costs are calculated in real-time at checkout based on the order weight and distance from our Buena Park, CA location.
Products Damaged or Shipped in Error
Although deliveries are packaged very carefully, damages can sometimes occur in transit and mistakes are sometimes made. Please see our Return Policy. Wrong Shipping Information
Wrong Shipping Information
Sukli delivers to the shipping address that you specify when you place your order. Sukli is not responsible for incorrect information provided to us. A minimum $15 Change of Address fee will be charged if you change your shipping destination after your package is in transit. If your package has already been delivered, there will be additional charges for package pick-up and re-delivery. Additional charges may apply if the package is redirected, an address is incomplete (with the exception of zip code which we can determine) or the wrong shipping sector was entered at the time of order. We are not responsible for shipping charges for packages returned due to missing or wrong information.
For information on returning items, please see our Return Policy.
All credit cards are charged at the time of checkout to help prevent fraudulent orders. Under no circumstances are you allowed to make a purchase with someone else's credit card, even with the card holder's consent. If you are a first time customer and making a purchase with a shipping address that differs from the billing address, we reserve the right to require you to sign a purchase agreement to authorize the order.
Orders can be placed 24 hours a day, 7 days a week. Orders received will be processed as quickly as possible. Orders may take from 1 to 3 days to process. So we can insure the correct items are shipped and that the order will be packed in a way. So that the chances of the items being damaged are minimized. Orders received on weekends and holidays will be processed starting the next business week. Please refer to map for estimate.
If for any reason, due to extenuating circumstances, your order does not ship within three to four business days, customer service will contact you via email and/or phone explaining the delay.
Address Change and Cancellation Policy
If you wish to change your order after it has been placed, please contact us immediately. If your order has already been processed, unfortunately, you will not be able to change it. Please understand that we try to provide the fastest turn-around time possible to ensure you receive your order quickly.
Terms of Acceptance of Goods
All items purchased from us are made pursuant to a shipment contract; this means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Upon delivery, recipient shall inspect the items received and immediately inform us if the items received are not in good condition. If we have not been notified of any defect or error with the items received by 5:00 p.m. EST on the third (3rd) day after delivery of the items, recipient shall be presumed to have accepted the items and shall have waived any rights there to. In case of charge backs or a refund by the buyer, recipient agrees to return the items received in their original state and packaging to us. In the event that this cannot be done, recipient will pay for the damaged merchandise in full. Recipient will pay in US dollars unless otherwise specified on the delivery receipt. A penalty of 10% per month will apply on unpaid/unreturned merchandise and overdue accounts, plus all costs of collection, including but not limited to reasonable attorneys' fees.
Orders paid with PayPal will not be shipped until the funds have been transferred to Sukli account. All refunds will be returned to your PayPal account. Shipping address information must be updated through PayPal. If you use PayPal at checkout, the address listed with PayPal is the destination for your order. Sukli cannot be responsible for incorrect information provided to us.